Return & Refund Policy

SONANI ELECTRONICS (“we”, “our”) operates https://www.teztech.in. By placing an order, you agree to the following terms.

1. Returns (Within 10 Days)

• Returns must be requested within 10 days of delivery.
• Items must be unused, in original packaging, and resellable.
• Return shipping costs are borne by the customer.
• Refunds are issued as store credit (excluding shipping).

2. Bulk & Custom Orders

• Customers must confirm product type before ordering — whether ready-made, manufactured after order, or customized.
• Products may appear ready-made on the website, but some items are made-to-order or customized. Please contact our team to confirm availability and timelines before placing an order.
• Bulk orders include any order produced specifically for a customer, even if multiple sample varieties are ordered but use the same raw materials.
• Bulk or customized orders cannot be fully returned once manufactured.
• If a direct bulk order is placed without sample approval, only up to 2% of the total order value or 1 qyt having minumum value whichever is lower can be returned and or adjusted for quality issues.

3. Warranty (10 Days)

• 10-day warranty from delivery, for quick testing and inspection.
• Covers manufacturing defects only.
• Damage from wiring errors, short circuits, overvoltage, improper installation, or misuse is not covered.
• Claims are processed within 7 business days, with refund, store credit, or replacement (subject to stock).

4. Shipping & Delivery

• Orders are usually dispatched in 1–3 business days.
• Domestic delivery typically takes 2–7 days.
• Handling and processing time varies by product, order size, and availability, especially for custom orders.
• Confirm expected timelines with our team before planning work.

5. Damaged Parcels

• Refuse delivery if damaged, or contact us immediately with photos for assistance.

6. Contact

📧 sonani.electro@gmail.com
📞 +91 78018 91805