Shipping & Payment Info

1. Shipping Methods & Delivery Time

1.1. We offer multiple shipping options, including standard and expedited services, depending on availability.

1.2. Delivery timelines are approximate and may vary based on destination, product availability, courier operations, weather conditions, or other factors beyond our control.

1.3. Sonani Electronics is not responsible for delays caused by courier companies or unforeseen external circumstances.

2. Shipping Locations

2.1. We currently ship to all locations within India.

2.2. For special locations or bulk shipments, customers may contact us in advance to confirm feasibility and additional costs.

3. Order Processing Time

3.1. Orders are processed and dispatched within 6–7 business days after payment confirmation.

3.2. Orders placed on weekends or public holidays are processed on the next working day.

3.3. Processing time may vary for customized, assembled, or bulk orders.

4. Shipping Charges

4.1. Shipping charges are calculated based on the selected shipping method, package size, weight, and delivery location.

4.2. Applicable shipping charges are displayed during checkout or communicated before dispatch.

5. Shipping Restrictions & Compliance

5.1. Certain products may be subject to shipping restrictions imposed by courier partners or local regulations.

5.2. Customers are responsible for ensuring compliance with applicable local regulations, duties, or taxes, if any.

6. Order Tracking

6.1. Tracking details are shared with the customer once the shipment is booked.

6.2. Customers can track shipment status using the tracking number provided by the courier.

7. Tracking & Logistics Responsibility

7.1. Once the shipment is handed over to the courier and tracking details are shared, delivery, routing, delays, misrouting, and final delivery are managed by the logistics partner.

7.2. After dispatch, customers are required to directly contact the courier for: delivery delays, address correction, rerouting requests, hold or reschedule requests.

7.3. Sonani Electronics will provide tracking details and basic coordination support wherever possible, but is not responsible for courier operational issues after dispatch.

8. Undeliverable or Returned Shipments

8.1. If a shipment is returned due to an incorrect or incomplete address, refusal to accept delivery, or non-availability of the recipient, additional shipping charges may apply for re-dispatch.

8.2. Customers are responsible for providing accurate and complete delivery details.

9. Damaged or Lost Shipments

9.1. In case of damaged or lost shipments, customers must notify us within 4 days of receipt (or expected delivery date).

9.2. We will assist in raising a complaint or investigation with the courier partner, subject to their policies and timelines.

10. Contact Information

For any questions regarding shipping or logistics, please contact us:

📞 +91 78018 91805
📧 info@teztech.in